Applications are invited for the Front Desk Receptionist job vacancy In Dubai.

Front Desk Receptionist

We are a reputable organization known for our commitment to exceptional customer service and professionalism. We are currently looking for a friendly and organized individual to join our team as a Front Desk Receptionist. This role serves as the first point of contact for guests and visitors, represents our company values and provides a warm and welcoming atmosphere.

Responsibilities:
Greet and greet guests and visitors with a professional and friendly demeanor, and provide assistance and direction as needed.
Responds to phone calls, emails and inquiries quickly and courteously, directing calls to the appropriate department or individual and relaying messages accurately.
Manage reservations, check-ins and check-outs for guests, ensuring accuracy in booking information and payment processing.
Provide guests with information about hotel amenities, local attractions, dining options, transportation services, and provide personalized recommendations to enhance their stay.
Handles guest requests, complaints and concerns quickly and effectively, resolving problems to the satisfaction of guests while maintaining a positive and professional attitude.
Process payments, cash and credit card transactions accurately and securely, settle transactions and maintain records of financial transactions.
Maintain cleanliness and orderliness in the front desk area, including organizing materials, replenishing supplies, and ensuring a neat and professional appearance.
Assist with administrative tasks such as filing, data entry, correspondence, and support other departments as needed to ensure efficient operations.
Collaborate with housekeeping, maintenance and other staff to coordinate guest services, room assignments and special requests.
Adheres to company policies, procedures and safety standards, including privacy and security protocols for guest information and property.

Requirements:
High school diploma or equivalent qualification; Additional education or training in hospitality, business administration, or related field is a plus.
Previous experience in customer service, reception or hospitality roles is preferred but not required. Training will be provided.
Excellent communication and interpersonal skills, with the ability to deal with diverse individuals and handle inquiries and complaints in a professional and empathetic manner.
Strong organizational and multi-tasking abilities to manage multiple priorities, handle interruptions, and maintain composure under pressure.
Proficiency in using computers, electronic reservation systems, and office software (such as Microsoft Office Suite).
Flexibility in work shifts, including evenings, weekends and holidays, based on the needs of the organization.
Positive attitude, team player mentality, and commitment to providing exceptional service to guests and colleagues.
Professional appearance and demeanor, with a welcoming and friendly presence at the front desk.

Benefits:
Competitive hourly wage/salary based on experience and qualifications.
Opportunities for career advancement and professional development within the organization.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Employee discounts on hotel accommodation, dining and other amenities.
A positive and supportive work environment with opportunities to interact with guests from diverse backgrounds.

How to Apply:
If you are a customer-focused individual with a passion for hospitality and guest service, we encourage you to apply for the Front Desk Receptionist position. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to email:hralishaqureshi@gmail.com or WhatsApp:+971521732081