Applications are invited for the Customer Service Representative job vacancy In Dubai.

We are looking for enthusiastic, dedicated individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and assistance with inquiries, requests and concerns.

Responsibilities:
• Promptly respond to customer inquiries via phone, email and live chat.
• Providing accurate information about products, services and policies.
• Assist customers in placing orders, processing returns, and resolving issues.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Collaborate with other departments to ensure customer issues are resolved in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to appropriate channels.
• Stay up to date on company products, promotions and policies.

Requirements:
• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multi-task and prioritize in a fast-paced environment.
• Empathy and patience when dealing with customer concerns.
• Proficiency in computer systems and customer service programs.
• Flexibility to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent.

Benefits:
• Competitive salaries and bargain benefits.
• Opportunities for career advancement and professional development.
• Positive and supportive work environment.

Contact No.: 0563621027
Email: hrnoorahmed1@gmail.com