Applications are invited for the Customer Service Representative job vacancy In Dubai.

Customer Service Representative

Join our dynamic team as a Customer Service Representative, where you will play a key role in providing exceptional service to our valued customers. As the first point of contact, you will assist customers with inquiries, provide information and resolve issues to ensure a positive experience.

Responsibilities:
• Promptly respond to customer inquiries through various channels, including phone, email and live chat.
• Providing accurate and useful information regarding products, services and company policies.
• Resolve customer problems and complaints with empathy and professionalism.
• Process orders, returns, and exchanges efficiently and accurately.
• Collaborate with other departments to ensure timely and effective resolution of customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement to enhance customer satisfaction.
• Stay informed about product knowledge and company updates.

Requirements:
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Problem solving abilities with a customer focused approach.
• Strong organizational and multitasking skills.
• Proficiency in using customer service programs and systems.
• Ability to work well in a team-oriented environment.
• Flexibility to work a variety of shifts, including evenings and weekends.

Benefits:
• Competitive salaries.
• Employee discounts on company products.
• Professional development opportunities.
• A supportive and inclusive work culture.

Email: hrayeshamalik101@gmail.com
WhatsApp: +971563621027