Applications are invited for the Customer Service Representative job vacancy In Dubai.

Customer Service Representative

Roles and responsibilities:

· Respond to customer inquiries via phone, email, chat or social media in a timely and professional manner.

· Book an introductory trip

· Effectively resolve customer complaints and issues

· Providing accurate and up-to-date information about products and services

· Collect and record customer feedback

· Document all customer interactions

· Identify and escalate complex issues to supervisors

· Stay informed of company policies and procedures

· Contribute to a positive and supportive team environment

Desired candidate profile:

Minimum qualifications:

· High school diploma or equivalent

Minimum experience:

· 1-2 years of relevant experience in customer service

requirements:

· Excellent communication skill in Arabic and English

· The female candidate can apply

· Good working knowledge of Excel and spreadsheets

· Interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work independently

· As part of Microsoft Office Suite team proficiency, customer service experience using social media platforms is preferred