SilberArrows is seeking a hands-on Parts Specialist for its Mercedes-Benz operation in Dubai. This position will oversee the parts department and ensure employers have an adequate supply of equipment and parts. You will monitor inventory, work with suppliers to get the correct parts, and help customers find necessary materials. Maintain records of all customer transactions to ensure they comply with company guidelines and that stock records remain updated and current. This position works with internal and external customers and suppliers to ensure all parts reach the correct team promptly.
• Answer inquiries regarding parts availability, pricing, and order status in a professional and courteous manner.
• Locate and pull parts for customer orders, ensuring accuracy and timeliness of fulfillment.
• Process customer orders promptly and efficiently, verifying pricing and invoicing information.
• Maintain up-to-date knowledge of the organization’s product line and inventory to provide accurate information to customers.
• Research and resolve customer complaints in a timely and satisfactory manner.
• Proactively contact customers to follow up on outstanding orders and ensure satisfaction.
• Keep abreast of manufacturer updates and changes to ensure that the correct parts are ordered and stocked
• Assist with physical inventories as needed.
• Perform regular maintenance and upkeep of the parts department.
• Adhere to all safety policies and procedures when handling parts and equipment
• Responsible for ordering parts, for daily shipment, delivery, or pick-up.
• You shall provide price quotes and other information for spare parts.
• Work with others to compile records concerned with ordering, receiving, storing, issuing, and shipping materials, supplies, and equipment.
• Serve as a reference point and mentor to the team in all aspects of stockroom operations that are applicable to their respective job classifications.
• Log processed work into computer program or tracking system as required.
• Responsible for order entry and order management for domestic and international customers.
• Associate’s degree or higher in business, automotive technology, or related field.
• 4+ years of experience in automotive parts sales or customer service.
• Experience with inventory management.
• Working knowledge of automotive systems and terminology.
• Excellent communication, interpersonal and customer service skills.