Your main duties and responsibilities are:
Following the department in Standard Operating Procedures OR Make and Create the dishes in the Kitchen.
Promote sales and build up a good relationship with customers and guests, and ensure a positive and lasting guest experience by obtaining direct feedback
Provide positive and smiles to team members in all aspects during service, and ensure all guests receive the best possible level of service, care, and knowledge.
Handle requests, inquiries, and complaints in a professional and courteous manner
Liaise with the kitchen regarding all food-related issues, and with the management team on all guest-related information, preferences.
Ensure that all crockery, cutlery, and any other objects and equipment needed for service are prepared and available.
Ensure that the outlet is clean and presentable throughout the opening times
Monitor the daily checklist and ensure all opening and closing duties are completed.