As a Guest Relations Officer (GRO) at a 5-star hotel, your primary responsibility is to ensure that guests have a pleasant and unforgettable stay. Some of your specific job responsibilities may include:
Greet guests upon arrival and check them into their rooms.
Respond to guest inquiries and requests, including those related to room service, transportation, and local attractions.
Address guest complaints and resolve any issues to their satisfaction.
Offering assistance with luggage, valet parking and other guest needs.
Maintain knowledge of hotel amenities, services and policies.
Provide recommendations for local restaurants, activities, and attractions.
Maintain accurate guest records and handle reservations and cancellations.
Assist with VIP and group reservations, including coordination of transportation, meals, and activities.
Follow up with guests after their stay to ensure satisfaction and address any remaining concerns.
Maintain a professional and courteous attitude at all times.
In general, the Guest Relations Officer plays a critical role in ensuring that guests have a positive experience and are likely to return to the hotel in the future.
Contact number: 0523380321