Applications are invited for the Front Office Host job vacancy In Dubai.

Front Office Host

Job Description

The Front Desk Assistant provides concierge services to guests to contribute to an exceptional overall experience from check-in to check-out and perform full check-ins as required.

As a Front Desk Host, you will provide concierge services to guests to contribute to an exceptional overall experience from check-in to check-out and perform full check-ins as required. The Front Desk Assistant contributes to our guests’ first impression and is therefore required to perform the following tasks to the highest standards:
• Achieve positive outcomes from guest enquiries in a timely and efficient manner.
• Ensure an efficient guest reception experience including check-in and check-out and performing audit procedures as required.
• Ensure that both the Front Desk Manager and Front Desk Supervisors are kept fully informed of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training sessions, when required, and assist in the training and development efforts of the Night Crew.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Increase room occupancy and use upselling techniques to promote hotel services and facilities.
• Use correct procedures for accepting foreign currencies, credit cards, and cash in accordance with hotel credit policy.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Act in accordance with policies and procedures when working with front desk equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as needed

What are we looking for?

Front Desk Hosts serving Hilton brands always act on behalf of our guests and work with other Team Members. To successfully undertake this role it is necessary to maintain the following attitudes, behaviors, skills and values:
• Previous experience in a customer-focused industry.
• High school diploma or equivalent
• Positive attitude and good communication skills.
• Commitment to providing a high level of customer service
• Excellent standards of personal care
• Ability to work alone and as part of a team.
• Competent level of IT proficiency

In this position you will find it beneficial to demonstrate the following skills and qualities:
• Previous experience in cash handling.