The primary job of a customer service representative, also known as a customer service agent, is to address customer issues and resolve them in a timely and efficient manner. Support representatives interact with customers on a variety of channels, including phone, email, and social media, ensuring that all valid customer concerns are promptly addressed.
What is the role of a customer service representative?
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often respond to customer phone calls and emails, answering customer questions and concerns.
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