Participate in tool and technology testing and provide a feedback for development teams,
Support the development and implementation of customer service policies and procedures that align with company objectives,
Conduct customer feedback analysis to identify areas of improvements and optimization of customer experience,
Collaborate with cross-functional teams to ensure projects involving customer service operations and tech developments are executed successfully
Qualifications and Requirements:
Post Graduation, preferably in math, business, marketing, finance
Excellent analytical, communication, and problem-solving skills
Good self-awareness, internal locus of control, good soft-skills
Understanding of data, analysis and reporting
Ability to multitask, meet deadlines, and work in a fast-paced environment
Ability to work effectively and build strong relationships with cross-functional teams
What you can expect
We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
A working environment that gives you autonomy and responsibility from day one.
You should be comfortable with the idea that the quality of your work will influence the shape of your career.
Participation in company’s employee stock options program.