Dubai Latest Jobs: Call Center Supervisor Job Vacancy

We are looking for an experienced and dedicated Call Center Supervisor to join our team. The ideal candidate will be responsible for overseeing daily operations, managing a team of customer service agents, and ensuring high-quality service standards. The position requires excellent leadership skills, communication, and the ability to analyze performance metrics to drive improvement.

Responsibilities:

• Supervise and lead a team of call center agents, ensuring they meet performance targets.
• Monitor call quality, customer satisfaction, and other key performance indicators (KPIs).
• Provide training, feedback, and coaching to improve team performance.
• Manage serious customer issues, ensuring they are resolved quickly and effectively.
• Maintain staff schedules, ensuring adequate coverage during peak hours.
• Analyze call center data to identify areas for improvement and implement strategies to improve performance.
• Ensure compliance with company policies, procedures, and customer service standards.
• Assist in the hiring and training of new call center agents.
• Promote a positive work environment, motivate the team, and foster cooperation.
• Prepare regular reports for senior management on team performance and key metrics.

Requirements:

• Education: High school diploma or equivalent; a degree in Business Administration or related field is a plus.
• Experience: Previous experience as a call center supervisor or in a leadership role within a call center environment.
• Skills: Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving skills and ability to handle high-pressure situations.
• Knowledge of call center programs and Microsoft Office.
• Ability to manage multiple tasks simultaneously while maintaining a high level of service.
• Strong analytical and decision-making skills.

Email: dubaijob7890@gmail.com
WhatsApp to: +971 544072008