800quickfit is a renowned car service provider committed to providing first-class roadside assistance to our valued customers. As part of our continued expansion, we are looking for experienced, dedicated call center agents to join our roadside assistance team.
We are looking for highly motivated individuals with a strong background in customer service to provide timely and effective assistance to customers in need. Previous experience in a call center environment is essential, as you will be the first point of contact for customers requiring roadside support.
Answer incoming calls quickly and professionally.
Evaluate and understand the nature of the customer’s roadside assistance request.
Dispatching appropriate assistance to the customer’s location (e.g., tow trucks, technicians, etc.).
Maintain accurate and detailed records of customer interactions and service requests.
Provide clear and concise instructions to clients while maintaining a reassuring and empathic tone.
Collaborate with the roadside assistance team to ensure timely and efficient service delivery.
Stay informed of company policies and procedures.
Assist with other administrative tasks as needed.
Previous experience in a call center or customer service role is essential.
Exceptional communication skills, both verbal and written.
Ability to handle high-stress situations calmly and professionally.
Strong problem-solving skills and attention to detail.
Empathic and customer-focused approach.
Ability to work effectively within a team.
Familiarity with automotive and roadside assistance terminology is a plus.
How to apply:
If you have the necessary experience and a passion for providing quality roadside assistance services, we would like to hear from you. Please apply by sending a WhatsApp message to 0503177665 to express your interest and briefly explain your relevant experience.
Join the 800quickfit team and play a crucial role in helping customers during their times of need. We look forward to welcoming dedicated individuals to our roadside assistance team.
800quickfit is an equal opportunity employer and encourages candidates from all backgrounds to apply.