Call Center Agent – Female

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 year ago
  • Category:
    Sales & Marketing
  • Deadline:
    July 19, 2024

Company Name: Tips and Toes Middle East

Industry: Ladies Salon

Work Location: Dubai

Experience: Should have at least 1 year of relevant experience

Language Skills: Must have Excellent English communication Skills

Work Timing: Shift – 10:00 AM – 08:00 PM or 12:00 PM – 10:00 PM (Depending on operations requirements) – 9 hours work 1-hour break

Availability: Can join immediately

Salary Range: 3500 – 4000 AED per month

Job Role:

 

Answer phone calls efficiently and accurately by applying the Tips and Toes telephone etiquette & call handling system.

Obtains client information by answering telephone calls; interviewing clients; verifying information and reconfirming their requests.

Sells additional services by recognizing opportunities to up-sell treatments; explaining new services.

Maintains call center database by entering information.

Reconfirms all client appointments for the day.

Manage the computer booking system efficiently and ensure communication is accurate

Maximizes the booking system by minimizing the gaps between each booking. Supports in achieving the target of each branch.

Informs clients by explaining procedures (children policy, arrival policy, etc.); answering questions; providing information.

Informs the guests of their treat card points accumulation during each call, and offers treatments based on it.

Understands the customer, builds strong collaborative customer relationships, and builds customer trust and confidence.

Actively promote Bedashing services and retail, on the phone.

Works towards team targets and shows initiative in achieving them.

Assist team leader with assignments/tasks for completion.

Have full knowledge of call center SOPs.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Helps in performing the closing reports for the day and daily updates and ensuring they are accurately administered and completed.

Updates job knowledge by studying new product descriptions; participating in training opportunities.

Keeps equipment operational by following established procedures; reporting malfunctions.

Enhances Bedashing Beauty Lounge’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Interview Date: Wednesday, 19th July 2023

Interview Timing: 10:00 AM – 03:00 PM

Interview Location: Office #401, Pinnacle Building, Near Hashtag Restaurant, Al Barsha, Dubai.